Terms and Conditions for Use of this Website

Introduction

Visiting Angels, a registered trademark of Living Assistance Services, Inc., provides this website to you subject to these terms and conditions. By accessing or using Visiting Angels website (the “Website”), you agree to be bound by these Terms and Conditions. You represent to VISITING ANGELS that you are at least 18 years of age and possess the legal right and ability to enter into this Agreement.

VISITING ANGELS may change or update these Terms and Conditions from time to time. The most current version is posted on VISITING ANGELS https://www.visitingangels.com/. Your continued access or use of the Website constitutes your agreement to any changes to these Terms of Use. VISITING ANGELS may modify, suspend, discontinue, or restrict the use of any portion of the Website, including the availability of any portion of the content of the Website, at any time, without notice or liability.

These Terms and Conditions are intended for a United States audience. If you live outside the U.S., you may see content that are different from your local country. We recommend looking on our international franchisees’ websites for information on services available in those countries.

By using the Website, you consent to all actions VISITING ANGELS takes with respect to your information in compliance with the Privacy Policy. Please review it to understand VISITING ANGELS practices.

These Terms and Conditions were last modified: March, 2025

Use of Services

VISITING ANGELS grants you access and use of this Website only for its permitted purposes and not for any activity not in compliance with these Terms and Conditions, applicable law, or VISITING ANGELS policies. You may not copy or modify any part of this website.

By using our website and services, you agree to:

• use this communication channel with integrity, appropriately and in compliance with applicable laws
• provide truthful and accurate information as required for your care
• notify us of any unauthorized use of your information or concerns about data security.

In certain sections of the Website, such as our portal, you must have a personal username and password, which requires you to input certain information into the site. You are responsible for ensuring that all information you provide through the Website is correct, current, and complete.

You understand it is your responsibility to treat the username and password assigned to you as confidential, and that you should not share it with others to protect its security. You also understand that your account is personal to you, and you should not provide any other person with access to the website under your username and password.

Notify VISITING ANGELS if you believe there has been unauthorized access to your login or password.

SMS Texts and Email Communications

We believe good communication is vital to good customer service and support. We may communicate with you using various tools including phone, emails and text messages.

• By providing your mobile number, you agree to receive SMS messages from appointment reminders, updates, and responses to your inquiries related to appointment reminders, updates, and responses to your inquiries.
• Message frequency varies based on communication needs.
• Message & data rates may apply.
• Reply STOP to unsubscribe or HELP for assistance.
• For more information, view our Privacy Policy posted on this website.
• We take reasonable precautions to safeguard PHI in electronic communications; however, you acknowledge that there are inherent risks in electronic communications.
• To protect your privacy, we recommend not sharing sensitive information through unencrypted email or SMS unless completely necessary.

User Conduct

You agree that while using this website, you will NOT:

• Use the website in any way that will impair its availability or functionality
• Upload any harmful trojans, viruses, harmful codes or content
• Engage in any illegal activities using the website
• Post to our social media pages anything that is threatening, pornographic, objectionable, or violates any law.
• Upload anything copyright-protected, intellectual property, another person’s PHI, or other private or sensitive information or pictures.

Indemnity

You agree to hold VISITING ANGELS, the Franchisor, its officers, and employees, harmless from any claims made by anyone due to or arising from (i) your access or use of this Website, or (ii) injury to persons or property, including loss or corruption of data caused by you.

Intellectual Property

This Website is protected by copyright and other intellectual property laws, and any unauthorized access to or use of the Website may violate those laws. You do not have permission to copy or modify anything on the website for any purpose whatsoever.

DMCA Notice

The Digital Millennium Copyright Act of 1998 (DMCA) is a law that provides a way to report copyright infringement for copyright owners who believes that their materials were used without permission on the internet. We respect the intellectual property rights of others and expect users to do the same.

If you believe that someone either through our website or social medial posts have used some of your content or materials without your permission, please reach out to us and we can either remove or have access to it blocked.

Modification to these Terms & Conditions

We may update or modify these Terms and Conditions at any time. Updates will be posted to the website with the “Effective Date” reflecting the latest changes.

Export Controls

You may not use, export, sell or use our online services if this is prohibited by United States law. This includes:

• Any U.S. embargoed country or
• Anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or
• The U.S. Department of Commerce Denied Person’s List or Entity List.

Disclaimer

Links to other Internet sites owned, operated, or maintained by VISITING ANGELS franchisees may be available through the Website. Your use and access of such linked sites may be subject to separate terms and Conditions or other agreements.

Limitation of Liability

The website is provided on an "as-is" and "as available" basis. Use of the Website is entirely at your own risk. VISITING ANGELS assumes no responsibility for consequences resulting from the use of the Website.

Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

• CustomerSupport@VistingAngels.com or
• www.visitingangels.com/contact-us