Frequently Asked Questions About Elder Care in Roswell, GA
Is Visiting Angels locally owned?
Yes, all of our local locations serving Cobb, Douglas and Fulton counties are locally owned, and we have been serving the communities in these areas for over 20 years.
Are all of your locations licensed and inspected by The State of Georgia?
Yes, we are fully licensed and audited by The State of Georgia Department of Community Health. All of our inspections have been stellar, which is a testament to the high standards we uphold.
What range of services do you provide?
Visiting Angels provides a wide range of services to suit our client’s individual needs by providing trained professionals that assist with: Mobility assistance/ambulation, toileting/incontinence cleaning and changing, showering, grooming, meal preparation, light housekeeping, medication reminders, errand running, transportation, companionship
Do you require a signed contract or security deposit?
No, we do not require a contract; only an agreement. Services can be stopped with a 7 day notice or sooner in case of an emergency situation. We also do not require a security deposit.
What type of screening do you require of your caregivers?
Our caregivers submit to an extensive criminal background check; including fingerprinting. We also carry liability and worker’s compensation insurance. We also require clean TB tests, annual screening, updated CPR and First Aid certifications, PCA (personal care assistant) or CNA (Certified Nursing Assistant) certifications and annual customized skills and job-relevant educational training.
Are the caregivers employees or contractors?
Visiting Angels’ caregivers are employees of the company.
What is my exposure if I just hire a private caregiver or contractor?
Hiring a licensed and bonded agency like Visiting Angels provides you with the safest and highest quality choice in caring for you or your loved one. If you hire an caregiver individually, they are your employee and you are responsible for state, federal and individual liabilities. You have to manage their time and there is no support staff to provide backup coverage if they call out. As your employee, you must deduct federal and state income, Medicare, unemployment taxes and worker’s compensation. Once you discharge them, they can file for unemployment. You also have liability for injury and auto coverage either as primary or secondary.
How does home care differ from home health?
Home care is non-medical assistance with activities of daily living. Home care is primarily private pay unless the client has LTC (long term care insurance – we can handle all LTC filing) or Veteran’s benefits.
Home health is primarily assistance in the areas of physical therapy, occupational therapy or nursing services such as wound care. Home health is covered by Medicare and some private insurance. Home health is also only authorized for a limited amount of time and requires a doctor’s authorization.
Q. What type of services do you provide?
A: Visiting Angels provides companion care and personal care services. Our home care services are designed to provide assistance with those activities that elders need help with in order to be able to stay at home safely and with dignity. Our home care services may include fall prevention, medication and fluids reminders, light housekeeping, grooming or bathing assistance, and running errands.
Q: What does the term "aging in place" mean?
A: Aging in place refers to the ability of any person to grow old in their own home or that of their family. It is the opposite of institutional residential care like a nursing home. Sometimes it may mean the ability, with extra help, to stay in an assisted living facility as well.
Q: Do you offer services in assisted living facilities?
A: Yes. People sometimes discover that the assistance provided in an assisted living facility is not sufficient to enable them to remain independent. In these cases, Visiting Angels provides a qualified caregiver to make this possible. In some states you are allowed to hire private help in an assisted living facility – or nursing home.
Q: How quickly can home care services be provided/started?
A: Generally services can be provided within a 48-hour period and often the same day.
Q: Can I change the schedule if I have appointments to keep?
A: Schedule changes are easily accomplished with as little as one week notice. Our philosophy is to make the schedule work for the family, not the agency. You come first. Your needs, your requests, your schedule. We will do everything possible to make sure the schedule you want is the schedule you get.
Q: How do I start home care services with Visiting Angels?
A: Use our office locator or call 800-365-4189 to find a caregiver near you. We will have our staff come to your home and conduct a free, no obligation assessment. We will then, at your direction, identify caregivers who have the skills, personality and availability to assist you. You will then be able to meet the caregiver, and if you approve, they will begin working for you.
Serving Roswell and the Surrounding Areas
Visiting Angels ROSWELL, GA
599 West Crossville RdRoswell, GA 30075
Phone: 770-573-7817