We greatly appreciate those who have taken the time to leave us reviews and tell us about how our organization has helped their family. If you have not yet, please leave us a review! It helps our company tremendously!
Visiting Angels West Springfield Client Reviews
“Visiting Angels has allowed me to help mom stay in her home, close to me. We can still have dinner together and share our daily lives. They have helped me move mom from rehab to her home twice and done so at a moment's notice seamlessly. The people who help mom dress, prepare her breakfast and lunch and now help her through the night do so with warmth and gentle caring. They are an extension of me. I am so grateful for their attention to mom's needs and mine. They have been patient guides on this journey with my mom. While I am mom's caregiver, Visiting Angels has allowed me to continue to be mom's daughter too.” ~ Lesley
"The home care that I received from Visiting Angels for my elderly mother was excellent. They seem to hire the best, ones who are professional yet down-to-earth. I do appreciate all that they've done for me and my mom." ~ Sheila
"We live in West Springfield, my mom was bedbound for 2 years due to dementia. The Visiting Angles team came 2X a day and 7 hours on Saturday's. During this time even if someone called out of their shift VA made sure that someone else showed up. One day when the gal who called us to say she could not get anyone to show up for us she then put the VA phone on answering machine and came over herself. She helped get my mom cleaned up for the day and then went back to the office. I highly recommend Visiting Angels, I do so because they were very professional, always pleasant, considerate and kind." ~ Cynthia
"I use this service to help with my elderly mother when I cannot get to her. Visiting Angels has been amazing- very kind and compassionate and so very patient with her. They drive her to appointments and are available at a moments notice and extremely reliable. Visiting angels has given my mother some freedom and the ability to make arrangements with out having to work around my schedule- maintaining her pride and independence. Very valuable service!" ~ Jennifer
"Staff were professional and made me feel comfortable. I highly recommend visiting angels. Thanks to Michele Anstett and Iris Feliciano!!!!!" ~ Cassie
"My 100 year old Grandmother still lives in her own apartment, and I am 140 miles away and cannot visit her as often as I wish. The folks at Visiting Angels were just what we needed to help her so she could continue to be as independent as she is!!! The communication regarding each visit and her needs were excellent. It made me feel very good knowing that they could help us out in this situation!" ~ Troy
"We were looking for in home care for our mother, that greater senior services could not provide. We talked with a case manager , who then gave us 3 options that she recommended. We chose Visiting angels . They immediately started working with Mom and our family to make sure she was safe to continue staying in her apartment, with help. We reviewed what she needed, because my Mom has dementia. We made a schedule , and they were excellent with providing care. They’re were few unexpected events , but visiting angel always provided an aide to come see my mom. They are observing covid regulations. My moms aide has developed a good relationship with her, despite the fact she was not originally for the help, and now she looks forward to each visit . Visiting Angels were a godsend especially in the wake of a pandemic. We feel that they have also enriched my moms life, and are making it possible to stay where she is , safely." ~ Diane
"Someone once said…”getting old isn’t for sissies”, truer words were never spoken. I was able to witness first hand that difficult journey with my Aunt and Uncle. Married 72 years and joined at the hip…they were only able to stay in their own home, together, because of 24/7 care from Visiting Angels. What makes Visiting Angel different from other caregivers? Personal service- I could call Helen if anything was needed…and it was taken care of…her experience made dealing with whatever came up very easy. She is unflappable, knows her staff and knows the business. She kept an eye on everything…always knew what was going on. Reliability – The caregivers were carefully chosen…there was never any problem with no shows. I never had any worry about whether I could trust them. I found every one to be competent, honest and kind. I knew that my Aunt and Uncle were safe and well cared for. I did have some experience with other agencies…my preference remained with Visiting Angels." ~ Jackie
"We have been using Visiting Angles over a year with 24/7 care for our mother who lives alone. Honestly, can't think of anything negative about their services. Always professional. Very low turnover. Their office /staff manager Helen is amazing. The caregivers are like family now. My siblings and I are able to rest easy knowing that the Visiting "Angels" are there." ~ Michael
"I want to take this time too, to just say how thankful I am, and my family is for Visiting Angels. Your "Angels" and Helen are just wonderful. Some have been with my family for quite some time. They are knowledgeable, dependable, professional, and show great pride in what they do. Their compassion for helping is inspiring. My mom just adores each of them. I hope you know how really wonderful they all are. Thank you so much for what your business offers as a service to families." ~ Jean
"Recently my 90-year-old mother suffered debilitating strokes and I needed to get her home from the hospital right away so that she could spend her last days with family. I could not find any in-home care on such short notice until I was referred to Visiting Angels. They set up 24/7 care in my home starting that same day. I considered it a miracle and will always be grateful the wonderful caregivers who helped guide me through a very difficult time. Thanks to Michele and Helen for their prompt response to a desperate daughter." ~ Ellen
"Visiting Angels have been taking care of our mother for about 4 years. Many caring people have been involved and have made it possible to keep our mother out of a more institutionalized setting. The staff supervisor, Helen, always finds a way to provide quality 24-7 care With compassion, expertise, and professionalism. We think that this company has helped all of us immensely." ~ Ann
"They have provided exceptional care to my parents!" ~ Cindy
"Brenda has given the daily care for our mother with compassion, understanding and creativity. She has been wonderful. Visiting angels has provided some necessary piece of mind for our family." ~ John
"Visiting Angels staff are competent, compassionate, caring and experienced. I highly recommend them." ~ Ellen
"Visiting Angels provides excellent home health aid services. Wendy came to our rescue and was very helpful during a very trying time. She was always very patient, kind and committed. She is very personable and genuine. Everyone with whom we’ve had contact has been very professional, compassionate and kind. We are blessed to have found them and we highly recommend their services to anyone else who may need this type of assistance on either a temporary or long term basis." ~ Wendy
"Michele and her team at Visiting Angels in West Springfield are the absolute best! They treat everyone as if it was their own family. If you are looking to have someone take care of your loved ones……look no further!" ~ Ryan
"Visiting angels was the first top choice to work with I had other opportunities but I chose to work with visiting angels instead why because Michele Helen and the other women who are so nice so respectful especially during the some of the difficult times I had gone through but I so recommend this company to work with." ~ Elizabeth
"Mom has had Visiting Angels services for nearly 2 years and everyone has been more than caring and helpful. The aides are always pleasant, prompt and make sure that she has everything she needs even if it means a return visit on their own, just to check. The owner, Michelle Anstett, has been super responsive to questions and concerns. This is a professional team that knows how to treat their clients." ~ David
"Unbelievable service from top to bottom. So attentive, quick to step into action and so compassionate. Wish I could leave 100 stars." ~ Kelley
"Truly do the work of Angels. Wonderful, caring, and professional. An absolute god send. Fabulous firm. This firm is amazing. Truly represent their name and are angels who have earned their wings on earth. They gave my mother the dignity and respect she deserved." ~ Linda
"I have had the Visiting Angels in my home to care for my father for a few weeks, now. They have been WONDERFUL!!! I couldn't have found a better agency to provide the in-home care that my Dad needs right now! Thank you to all my Angels (Joe, Helen, Will, Raven, Sandra, Amy and Cheryl!) An amazing group of people!" ~ Jodi
Visiting Angels West Springfield Caregiver Reviews
"I'm semi-retired CNA and enjoy the flexible hours, easy to communicate with managers, non-conglomerate company." ~ Cecille
"Visiting angels is a great agency. I applied and was offered a position in the same week. I interviewed with Iris via Zoom, she was very personable and professional, I enjoyed interviewing with her, and I enjoy working with Visiting angels!" ~ Jaeda
"I Have been with Visiting Angels for a year now. I absolutely love working for this company. I'm in school to become a Dental Hygienist, AND I’m a single Mom! They have been so understanding in supporting me and assisting with my schedule changes, or any issues that pop up. Everyone has been very supportive. I personally enjoy how rewarding it is to know I’m making a difference in someone’s life. After caring for my grandmother who had Alzheimer’s for nearly 5 years essentially on my own until her passing, I wanted to help others that are going through a similar situation. I come home from work everyday feeling like I’ve really made a difference. I have only had one problem since working here and Michelle was very prompt and immediately contacted me to help work on the situation. She always wants her staff to be just as safe and well cared for as our clients. Everyone who works here is very accommodating, If you are working to help your client/clients to the best of your ability, then I can guarantee you will be just as supported from a professional standpoint. I plan to be with Visiting Angels even after I graduate." ~ Gabby
"Visiting Angels is a wonderful and extremely rewarding place to work. Developing great relationships with clients is the most important and satisfying part of the experience at Visiting Angles. Everyone in the office is very dedicated and takes time to listen to the concerns, wants and needs of clients. The caregivers take great pride in their work and treat clients so well that they become family. The franchise owner is one of the most caring and compassionate people that I have ever met, she is incredible to work for. I look forward to working for Visiting Angels well into the future." ~ Andrew
Visiting Angels West Springfield has been providing personalized homecare to Western Massachusetts seniors and veterans since 1999. We serve the following communities in the Pioneer Valley: Westfield, Montgomery, Wilbraham, Ludlow, East Longmeadow, Longmeadow, Springfield, Indian Orchard, Chicopee, Agawam, Feeding Hills, West Springfield, Holyoke, Southwick, and Southampton. Give our office a call at (413) 733-6900 or use our online form to request your no-cost, no-obligation consultation!
