Wayzata MN – Visiting Angels West Metro announced today that it received the distinguished 2023 Best of Home Care –Leader in Experience Award for the second consecutive year from Home Care Pulse, the leading firm in experience management for home care. The Leader in Experience Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, Visiting Angels West Metro is now recognized among the top 10% of home care providers participating in the nationwide Home Care Pulse Experience Management Program.

This accomplishment demonstrates Visiting Angels West Metro’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of active clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels West Metro received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the management team set goals to reach the highest level of Experience possible.

“We are honored to receive this national award, and to be one of only four home care providers in the entire state of Minnesota recognized with it. It is a humbling award, especially during a pandemic which is so impactful to our clients and caregivers in a multitude of ways! We sincerely appreciate our clients and caregivers for recognizing our dedication as we always try to do the right thing,” says Gary DeVeau, Co-Owner and Operations Director.

The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of Home Care Pulse. “When we see agencies like Visiting Angels that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. The Angels team has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”

To find out more about Visiting Angel’s commitment to experience, please visit www.visitingangels.com/wayzata or www.visitingangelsstlouisparkMN.com or call 952-935-0789.

About Visiting Angels West Metro-

Visiting Angels West Metro was founded in 2005 with the mission to provide quality care with responsible, compassionate caregivers. We strive to improve the quality of life for our clients and families by allowing them to remain as independent as possible, to help them find purpose, and to continue to have engaging social contact.

About Home Care Pulse

Home Care Pulse leads the home care industry in experience management, online training, and review management. Through its Care Intelligence Platform, HCP empowers home care providers to attract and retain caregivers even during a historic caregiver shortage. HCP also conducts the annual Home Care Benchmarking Study, the most comprehensive survey of home care providers in North America and administers the annual Best of Home Care awards to agencies that achieve best-in-class client and caregiver satisfaction scores. For more information, visit https://www.homecarepulse.com/.